Fortune Malls ∙Sylvanian Families Gift Redemption

Terms & conditions:

- This redemption is exclusive for Fortune+ members only. The electronic payment receipts should be belonging to the same member and members will be required to present their membership information in Fortune Malls Mobile App for verification.
- Maximum three receipts from at least two different shops.
- Each eligible shopper is entitled to redeem ONE gift per day.
- The receipts for redemption are only valid for 7 days (including the issue date of receipt). Any receipts not within the valid period will not be processed. The receipts must be original; duplicate or photocopies are not accepted.
- Each receipt can only be used once. Receipts used for Fortune+ member bonus point registration are not eligible for this redemption. Receipts submitted for participate in this redemption cannot be re-used in conjunction with other promotions (including Fortune+ member bonus point registration).
- Receipts from medical clinics, temporary exhibitions or booths, not tenants of Fortune Malls, purchase of cash coupons, food/goods redemption coupons, gift vouchers, gift cards, and membership cards, etc., value-adding Octopus receipts, property agencies, bank transactions, parking transactions receipts, online shopping (except movie tickets), online/ telephone ordering, cancelled or refunded transactions, EPS cash withdrawal, currency exchange and refundable deposit receipts are not eligible. The valid spending amount for redemption will be after deduction of all privilege discount offers.
- Redemption is on a first-come first-served basis while stock lasts. The decision of organizer on the redemption arrangement shall be final and conclusive. Please approach our staff for more details.
- Fortune+ Members are required to present original sales receipts and corresponding electronic payment slips (EPS / credit card/ UnionPay / Octopus / interface of mobile payment) for verification upon requested (if applicable). The organizer reserves the rights to limit the eligibility of shoppers to participate in this redemption.
- Mobile payments include Apple Pay, Android Pay, Samsung Pay, Tap & Go, Alipay and WeChat Pay.
- The organizer, its management subsidiaries, promotion and production agent, printing agent, employees, family members and relatives of all tenants are not permitted to participate in this redemption programme.
- Gift is non-refundable and cannot be exchanged for cash and other items.
- Lost, stolen or damaged gift will not be replaced by organizer.
- Photos are for reference only.
- The organizer will not guarantee the provided gift, service quality, supply and warranty.
- The organizer reserves the right to change the terms and conditions or otherwise related to this redemption without any prior notice. Participants are deemed to have agreed and accepted all terms and conditions of the redemption once they have participated in the redemption.
- The program is subject to change without prior notice. Should there be disputes, the organizer reserves the right to the final decision.
- This terms and conditions is a translation of the Chinese version. If there is any inconsistency between the English version and the Chinese version, the Chinese version shall prevail.

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